Today was our first appointment (other than the initial consult). We were taken 15 minutes early and done within 45 minutes which is so much faster than I expected! The office staff was extremely friendly and explained everything in detail. The video game room made the visit so much more enjoyable since i have little ones I need to occupy. My daughter came out with her new braces and a huge smile on her face. We are very happy with our decision to see Dr. Gladwell and his staff!